1. Log into a computer/desktop/laptop - you cannot download ...
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1. Log into a computer/desktop/laptop - you cannot download the conversation from the app unless you screenshot it, which wil...
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Hosts play an important role in making Airbnb more inclusive for guests. Pauline Aughe, a Superhost and former Host Advisory Board member in Hawaii, shares insights and suggestions for supporting guests with mobility needs. She also wrote about her personal experiences as a wheelchair user.
You can become a more welcoming Host to guests with disabilities by updating your space and by communicating clearly online and in person.
Airbnb reviews the accessibility features submitted by Hosts to help guests easily find places that meet their needs. Guests can browse the Adapted Category and filter their search results for specific features, like a step-free guest entrance.
Here are some tips for hosting guests with mobility needs :
Update your space
Guests who use wheelchairs or other mobility aids need flat surfaces and room to move around without bumping into anything. Consider these modifications.
Adding inexpensive items can also improve the guest’s experience in your home :
Communicate clearly
Understand that guests with disabilities might need extra time or assistance. Focus on being patient, supportive, and respectful.
What could you do to make your space or communication style more inclusive? Share your thoughts in the comments.
*Measurements are based on U.S. and international accessibility standards.
Pauline, thanks for sharing. These are such great tips and the examples are super helpful to consider when updating our listing and descriptions. 💙
Thank you for the tips on communicating. I often just don't know what to say!!! Come stay with us
Pauline!!! Miss you
These are fantastic tips! Thank you for sharing and helping us understand the perspective of guests with accessibility needs. Your insights are so valuable and truly eye-opening.