AIRBNB REFUSES TO REFUND FRAUD MONIES - AIRBNB REFUSES TO REFUND (9) CHARGES OF $499, TOTALING $4,491.00 OF FRAUDULENT ACTIVITY - DATED 220509

[Anthony1532]

All,

Be aware that when fraudulent activity occurs on your account, such as the illegitimate booking of an Amsterdam listing set to take place in (8) months in the amount of $1,971.07, Airbnb will eventually refund that money, but flat refuses to contact one/me BY TELEPHONE to discuss (9) charges of $499 each, for "Extra Services" on the same illegitimate listing.  The "Resolution Center", once having my illegitimate listing wiped from my account, has no record of these transactions and, I suggest to you that the person whom made these fraudulent charges, could care less that they're not getting the booking fee of $1,971.07, when they know they're still going to get $4,491.00 from (9) charges of $499 for "Extra Services", even though I am not supposedly expected to arrive for (8) more months.  Be aware that you're nothing more than a number in the Airbnb system and, nobody cares to escalate any matter to the point where it warrants a PHONE CALL back to the member whose had fraudulent activity on their account.  TELL EVERYONE YOU KNOW TO RUN FROM AIRBNB!!!  USE VRBO INSTEAD!!!

[Mike-And-Jane0]

@Anthony1532 Two thoughts

1) Take Airbnb to small claims court - It is easily done and will get their attention

2) In the UK we can get a chargeback from our bank - Not sure if that works in the USA.

[Fred13]

So Airbnb, in eight (8) months, is going to allow like a runaway mindless train nine (9) charges of $499 to go though but at the present time they do not even have any record of these charges?

I know for a fact their anti-fraud department is slow and the criminals love them because of it, but the above makes no sense.

[Jenny]

Hi @Anthony1532 

Sorry to hear your issue is unresolved.

I'd recommend making contact with Airbnb again, providing evidence of the charges, and a timeline of what's happened so far.  Hopefully they can then check things again and help you get things sorted.

Jenny