Hello,
I have been a member since 2016. I just recently took advantage of booking a reservation. I reserved one booking, However the host cancelled due to home issues. I booked again, I had to cancel due to a family member getting sick. Soon after this I received an email 11 days ago saying thank you for uploading your ID we are procesing and will get back to you as soon as possible. Well it has been 11 days with no answers in sight and my account is in restricted status. Why? I have not done anything wrong far as I know! If I did something wrong then I should be told so I can rectify the problem. This ordeal is making me very upset. Has anyone else experience this? Any advice I called and chatted all I was told at this point is trouble ticket and someone is working on it and someone is getting back to me.
