Account Suspension

[Ahmed496]

Hello!!

My name is Ahmed and I live in Cairo. I have been hosting in Airbnb for the last 8 months. Suddenly 2 days ago, I found a guest sending me a message telling me that I cancelled his reservation where I actually didn't. Obviously Airbnb did, and suspended my listing. The thing is I can't find any place where I can know why my account is suspended or at least for how long. I tried to chat with Customer support Few times but every time, my tickets are closed without even sending any message from airbnb side. I tried called the customer support in the US and they didn't hand on any useful information either. Do you know what should I do? or where I can know why I am suspended or at least for how long? My best guess is because my accepting rate has decreased relatively less than the basic requirements. But that because I always get weird requests like people asking me for my location and numbers without even making a reservation which is actually against airbnb but I've never gave attention and reported it. Just declining the request was enough for.. Please guide me and help me if you can.

Thanks a lot!

[Emiel1]

@Ahmed496 

To minimize the use of "decline":

if you receive "inquiries" : only answer the question, no obligation to decline or pre-approve.

If you receive "booking requests" : obligation to decine or accept, but if the guest wants something which is not compatible with the listing, just ask them to retract the booking request.

Ony Airbnb can tell you why your listings are suspended, keep trying to get an asnwer.

[Ahmed496]

@Emiel1 I keep chatting with them but they keep closing my tickets and an international calls aren’t that useful..any other ideas?

[Helen3]

try them on social media @Ahmed496 

[Ahmed496]

Unfortunately They said the same thing they told me on the call which is that someone will contact me from another team and nobody actually does

[Ralf5]

@Ahmed496 ,

unfortunately we can't help you.
So you need to keep trying to get an answer. 

Obviously there is no support hotline for your country:

Germany	+49 30 30 80 83 80
United States	+1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina	+54 11 53 52 78 88
Australia	+61 2 8520 3333
Austria	+43 72 08 83 800
Brazil	+55 21 3958-5800
Chile	+56 229380777
China	+86 10 5904 5310
Denmark	+45 89 88 20 00
France	+33 1 84 88 40 00
Greece	+30 211 1989888
Hong Kong	+852 5808 8888
Ireland	+353 1 697 1831
Israel	+972 3 939 9977
Italy	+39-6-99366533
Japan	+81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico	+52 55 41 70 43 33
Netherlands	+31 20 52 22 333
New Zealand	+64 4 4880 888
Norway	+47 21 61 16 88
Peru	+51 1 7089777
Poland	+48 22 30 72 000
Portugal	+351 30 880 3888
Puerto Rico	+1 787 919-0880
South Korea	+82 2 6022 2499
+82 808 220 230 (toll-free)
Spain	+34 91 123 45 67
Sweden	+46 844 68 12 34
Switzerland	+41 43 50 84 900
United Kingdom	+44 203 318 1111

[Ahmed496]

Unfortunately There’s not yeah! I keep doing internationally calls and it’s me fortunes … any how thank you!

[Helen3]

if you use skype or What's app it will be much cheaper - good luck

[Ahmed496]

That’s a good idea! Didn’t think that would work. Thanks A lot!