Hi everyone, I recently stayed at a airbnb in Montana for about two weeks, and I was shocked to see our host gave me a very aggressive and false review. She claimed that we have "trashed" her suite and left it in a "huge mess", according to her, "dirty dishes were put back" and we left trash in the cabinet for 12 days and trash was leaking and permanently damaged her cabinet, she also says there was something dying her bathroom wall purple, which I have no idea what she's talking about. I tried to message her to ask what was going on and all I got was her insults. We washed all plates and pots with soap, no way we put dirty ones back to the cabinet. We also kept the trash bins outside of the cabinet as it's more convenient to reach, I took out trash, recycles, and compo in time and each time I did, I messaged her, as instructed. I responded to her review but I still feel very bothered by having this aggressive comment on my profile.
We were not completely satisfied with the stay, mainly because she listed her place as having a separate bedroom but it turned out to be a studio. Staying with my husband and our friend in a studio for 2 weeks is just awkward. We didn't wanna cause problem so we didn't confront her about it. During the stay, she suddenly asked me for additional charge saying that she had to prepare extra for the 3rd person in our group, she asked me to send money to her directly because "airbnb doesn't have the functionality". But I booked the place for 3 people to begin with, even way under the capacity of that place, which was 6. Of course I rejected this extra charge, and my guess was she wanted to pick on us because of this rejection. I also suspected that there were some house maintenance due so she just wanna conveniently accused it onto the guest. I read some of her reviews to other guests and saw that she accused another family to have broken her outdoor chairs and they also didn't respond to her messages, that family responded saying they never used her chairs and didn't received messages about it from her either.
I wrote her a nice review after the stay, only emphasizing on the good aspects of the house, thinking to help hosts with their business, and now I feel completely not worth the good will. In her private message she even said to me "airbnb can retrieve whatever they want but you are the 'victim'!!"
I know I ranted a lot about a review but I just don't get why airbnb don't allow reviews to be removed or modified. Public response does give you a chance to clarify things but it's all become a he says she says situation at the end of day. I have always treated the places I stay at with respect and I feel awful with this claim being on my profile. As guests, we don't get reviewed as often as hosts, so any fake bad one damage our credibility a lot. Is there really nothing else I can do in this situation?
