Hello July 2025 Superhosts!
It’s been a little while s...
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Hello July 2025 Superhosts!
It’s been a little while since our last update, but we’re back and it’s time to welcome our...
Latest reply
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I'm a host with a flexible cancellation policy and can't help but feel cheated by AirBnB. As AirBnB continues to encourage hosts to adopt flexible cancellations, AirBnB is at the same time excluding those hosts with flexible cancellation from the $250 million support for hosts. Also, by encouraging more hosts to adopt a flexible cancellation during this time to attract more guests, AirBnB is basically going against the law of many countries that are in lock down and mandating social distancing.
Why is AirBnB excluding hosts with flexible cancellation from the $250 million fund while continuing to push more hosts to adopt this policy that is actually robbing them of their income. No amount of exposure or flexibility will change the travel restrictions in place or stop the spread of virus. Waiving the 3% host fee till June 1st is a joke! Who is the world is traveling and making bookings between now and June, and even so, that's nothing compared to the 1,000s in income I've lost from cancellations (at least 14) between March and June.
@Heba9 You chose a flexible cancellation policy. Airbnb upheld the terms of your agreement when the guests canceled. No contracts were breached. How is this a robbery?
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I have a question:
Why did You chose a flexible cancellation policy?
To attract more guests, right? I work with the strict policy and due to that I didn't have the volume of bookings You had.
And now as guests are cancelling based on the cancellation policy You yourself have opted for, You complain? Complain about what? That Your reservations are executed based on the policy You have chosen?
I absolutely don't understand this kind of logic and You're not the only one with this weird attitude that airbnb is robbing You.
@Anonymous
I find both of your responses really quite wrong and frankly a bit disgraceful
we have a unique global crisis on our hands and everyone is suffering, i have had blanket cancellations for the next 4 months with not a single booking remaining, and all people like you can say is ‘you knew the deal when you signed up, tough **bleep**’ - clearly you have strict policies in place and you are trying to protect your compensation payments, in times like this we should all be pulling together with the same message
if airbnb want to compensate hosts (they don’t have to, and if they didn’t i would totally accept that) then it should be for all who have bookings cancelled due to this completely unique set of circumstances. A fair deal for everybody... posts like your really don’t help @Heba9 is absolutely right
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No, no and no. You have enjoyed the advantage of the flexible policy (high booking volume) for years and now as You get the flipside of it You want to be compensated.
Corona isn't airbnb's fault, it isn't Your fault and it isn't mine either. Me too got all my bookings cancelled. Now we all have to live up to what cancellation policy we've chosen way back.
Apart from that it is impossible for airbnb to compensate everybody for the corona-losses. They are running low on cashflow already. Let's hope they survive and let's not confront them with claims that will put them out of business.
It's not host claims that will put Airbnb out of business - it's Airbnb's own bungled and unethical handling of an unforeseen and unprecedented crisis, during which they deliberately and repeatedly violated laws in every civilised jurisdiction on the planet, which advocate and legislate for fair, balanced and equal rights of both parties in any commercial transaction.
And just in case anyone is still labouring under the misconception that the ill-advised gamble Airbnb took by appeasing their guests at the expense of their hosts will somehow ensure the company’s survival, let me disabuse you of that notion right now..
Airbnb Promised Cash Refunds For Coronavirus Cancellations, But Guests Finding It's Not So Simple
https://www.cnbc.com/2020/04/07/airbnb-guests-complain-its-hard-to-get-coronavirus-refunds.html
*Bleep*. That's what this is all about!
PS How long do you reckon it will be until the "bleep" replaces the "*bleep*" ? I'll bet you a full €10, it will be less than 12 hours.. :))
PPS I may have to approach my bank for (another) emergency loan, should I lose this wager..
@Susan17 @Ute42 Yeah, why is that word not bleeped? Because of how often we innocently use it here to mean a female dog?
I just posted something this morning, where I said every Tom, **bleep** and Harry.... As you can see, the bot assumes I was referring to male anatomy, not that innocent young lad in the "**bleep** and Jane" books we had in first grade.
The funniest was when I once posted something about a bouquet not having to consist of flowers, that in the autumn and winter, nice arrangements could be made with colorful leaves and branches, rosehips and pussywillows. The latter plant read **bleep**willows.
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You won Your 10€ already. They did bleep my remark „You're a bleep“ in the other thread. In fact, the entire sentence is gone. All it now says is „bleep“. I mean, this is taking the entire conversation out of context. Other CC-members following our discussion now have no clue what we are talking about.
Susan, when I saw this I was laughing so hard, You sould have seen it. This is the most innocent remark anyone has ever made on this forum, we were just joking. I think they are now getting nervous in all their departements. Oh Brian, where has Your company ended up.
@Ute42 I'll bet some other poster flagged it, assuming you guys were serious, or because they are just offended by "bad words".
Nonsense.
I seriously hope you're not addressing me there, otherwise I may have no choice but to come round your gaff wielding a baseball bat.. :))
@Mark3205 Please enlighten me, which part of my post do you find to be factually wrong?
Perhaps we disagree on what constitutes "fair" here. If the fair thing for Airbnb to do is supply a safety net to hosts who had the misfortune of the free cancellations their own chosen policy allowed for actually happening, then wouldn't it also owe something to the hosts who are suffering the lack of expected income for dates that didn't get booked in the first place?
We can all agree that this crisis is devastating for most people in some way - be it financially, emotionally, or physically. I'm fortunate to live in a country with a strong social safety net; hundreds of millions of people are in a far more precarious situation. These months are going to be a painful adjustment for those who rely on hosting for income, and I empathize with that struggle. But when you're blessed with more livable housing space than you need, you're among the lucky ones. At least that's something you can sell or repurpose.