I contacted AirBnB resolutions after my last guest brought a dog even though we have a no pet policy clearly shown in the listing. The guest did not notify us of the pet and evidently covered the cameras knocking one down blaming a storm even though it is well protected. They also left raw food, batteries and other trash in our bin, not bagged. I incurred additional cleaning fees. I contacted the guest and no reply.
I contacted AirBnb and was told to go to the Resolutions Center and after a week no reply so I contacted them again. My claim was "Escalated" to the highest level which is a joke. I sent yet another message and was contacted by Rahul in the Help Center asking for photos of the damage......I included photos of the dog feces on my floor and raw garbage in my bin and he is still asking me for photos of the damage. I told him dog $hit on the floor and raw garbage is the damage. Perhaps Rahul has dog $hit and un-bagged raw garbage at his house and thinks that is normal?
I will be dropping AirBnb after the one reservation I have is complete. I requested the deposit on hand for the guest's actions. The $200 I requested is going to be very expensive as I intend to share the truth of my experience wherever I can.
I did not ask for a lot or something unreasonable. I provided photos, explanations and descriptions. This lack of support is pathetic!
