Log In  

Airbnb Support keeps ghosting. What are my rights?

‎24-06-2025 05:59 AM
Anna17672
Level 2
Chicago, IL
‎24-06-2025 05:59 AM

Airbnb Support keeps ghosting. What are my rights?

This is my second booking where Airbnb support would promise to "call back in 15 minutes" and ghost me for hours until I chase them.  I had major issues with my stays and requested Air Cover. One of which the unit is violating local laws by having their smoke and carbon monoxide alarms removed (along with other worse issues that affected my stay). Can I start a class action lawsuit? What can I request lawyers to do?

‎24-06-2025 05:59 AM
0 Likes
0 Replies 0

More from Support with your bookings

Airbnb complaint (again!)

Posting today as I’m sure I can’t be the only host who feels...
Posting today as I’m sure I can’t be the only host who feels Airbnb never has my back!I’ve had yet another correspondence tod...

Check in and Check out on same day

Want to allow someone to check in the same day as someone ch...
Want to allow someone to check in the same day as someone checks out, but my current booking does not allow me to do this? Pl...

The Value of Communication

I recently posted this in my FB Group and thought it might b... Latest reply
I recently posted this in my FB Group and thought it might be of interest to share. Love to hear your own thoughts - don't be... Latest reply

More tools to help you meet your goals

Resource Center

 Explore guides for hospitality, managing your listing, and growing your business.