Airbnb host problems

[Arash69]

Curious to know if most Airbnb hosts are experiencing the same problems.

If you could wave a magic wand and get rid of 3 problems forever (for free), which would you choose?

Problematic guest behaviour

Cleaning management

Maintenance issues

Guest communication

Getting good reviews

Getting higher occupancy

Guest vetting

Something else?

[John-and-Audry0]

1.  Guest Communication - WHY OH WHY can't we get a customizable notification sound from the Airbnb app!  I miss half the messages that come my way because I can't hear the "blip" sound that comes across on my IPhone.

2.  Problematic guest behavior - Guests that forget that an Airbnb property is likely part of someone's home

3.  Guest vetting - Guests that skirt the process by not using the filtering tools in their search for smoking, number of guests, pets, children, etc., and then assuming it's OK.   

[Elisa]

Hi @Arash69 😊, 

Thank you for asking these questions here!

When did you start hosting?

I'm tagging a few hosts to see what advice they can share with you: @Ahmed570, @Chippy3, @Andrew-and-Jeremy0, @Joseph2571, @Jeanna27, @Andrea6232, @Kim4581 and @Gloria53.

Thank you in advance, everyone!

Warm regards 🌻,

[Jeanna27 · Accepted solution]

Hi Elisa -  Thank you for reaching out.  To answer the questions from @Arash69.  1st - I happen to have an Apple Watch, and that literally saves the day for me.  I actually run a couple of businesses, so the watch totally helps out with all 3.  Obviously, if I am in a meeting, etc.  I might be a little delayed in responding, but 9 times out of 10, I am on it right away.

2-  Unfortunately, I think there are just a select few "bad seeds".  I personally average maybe 2-3 a year.   It's just part of the territory when dealing with the public.  However, the other 97% are truly wonderful fabulous guests.  Sorry I cannot be more helpful in answering your inquiry on how to avoid such guests.

3 - Again, like my answer to #2 - there are a select few guests that are simply "bad seeds".  The one thing I have learned is that other people do not treat your property like you do, and/ot expect.  It's the unfortunate part of opening your home to the general public (for a lack of a better way pf saying it). 

Good luck to you, and just remember that the majority of guests are kind and considerate (at least in my 3+ years experience).

Have a wonderful day!

Jeanna

[Ahmed570]

Some of the problem you mentioned can be reduced by "selecting" good guests. You can an option to allow only guests with good review to book. Another thing the place quality (clean, looking nice, good condition amentias, etc..) can help also. if the quality is good, usually they will take care more. 

Another point is you communication with them. You should be always polit, respectful, fast responsive, caring, and flexible. this also helps a lot with guests. 

Cleaning Management: Find a good cleaning service provider, which specialized in holiday homes.

Getting higher occupancy: control the price properly.