Bad Review

[Kenza15]

Hi, I had a guest who dropped a bad review because she did not read the house rules, and she complaint about the house rules after she booked. I cannot write a comment on her review, how can I write a response to her review? Thxx

[Helen3]

If there is a technical glitch and you can't respond to her comment, I would suggest you give Airbnb a call and ask them to resolve so you can make a response.

[Alon1]

@Kenza15 

You can leave a Response to Review up to 30 Days after the Review was posted.

You can access this facility in a couple of ways.

1) If you have kept the email from Airbnb informing Guest left the Review, it gives you the option to write a Response.

2) On your Dashboard go to HELP.

     'Search by Keyword': type 'Response to Review'

      2 options in blue appear under 'Recommended Actions'

      2nd option 'Leave A Review'

This will take you to your Reviews, and if it's within 30 Days of the Review, under it is written 'Leave a Public Response'

[Beth80]

@Kenza15 

I have found that I can only do these responses when I use an actual computer.  It never works using the app. One word of caution; choose your words very carefully. Remember you are actually addressing future guests that might read her review.