Bad guest lie and make up things to get refund

[Dawg2]

 As a 30yr housekeeper  I have never seen such lies on the housekeeping  staff  do we miss thing once in a while sure ! Humans make mistakes  but I have seen  guest stage dirt underwear  state things were dirty and they cleaned it and then sent picture  claiming  places were bugs infested when it was a dead moth .  After leaving doors open . Stay 2 days and then state the place was dirty and get a refund ! How can host continue! With this kind of turn over ! And  well these kinds of guest  get good housekeepers fired !  Finding a great cleaner is hard  and when guest complain  so many time just to get money back ! Housekeepers don't stay !  Do better Airbnb  if they stay they pay !!!  Reduce the fee if they prove the complaint! But to refund everything   ! Your killing your own business ! Tight up on refunds  ! 

  From a Cleaner!

[Patricia2526]

Hi @Dawg2 

To avoid false damage or cleanliness claims, make it a habit to document your property before every check-in. Use the Airbnb messaging feature to send “clean and guest-ready” photos, or upload a short video walkthrough showing the condition of each area on the day of arrival. Whenever possible, include visible timestamps or mention the date and time in your message. This provides solid proof that the unit was clean and in good condition at turnover.

[Heidi1045]

Stop hosting now. All horrible experiences as a host