During the summer season, we had a few no-show guests that according to our dash board, were 'cancellations by specialist' initiated by Airbnb. We didn't receive any notification, not an e-mail, app alert, update in the dash - nothing. I didn't know until after I checked on the status of the payment that I thought was late.
Was there a known bug / glitch in the notification system in the recent past, or was this something specific to my account?
Sometimes this happens when a guest's payment is declined. Usually if a guest cancels, they send a note. When you get these from Airbnb, its typically because there is an issue with the payment.
Consider these bullets dodged. We had guests with a declined payment stay-- Airbnb didn't catch it-- and it was months of arguing, calling, begging, and following up with Airbnb to get the pay out.
