Complaint about airbnb

[Keith607]

I have a complaint as to how trying to book through airbnb works particularly with regard to identification requirements. I would like to speak to or e-mail someone at airbnb but there appears to be no facility to do so. They seem to be disinterested in communicating with their customers. Can anyone help?

[Mike-And-Jane0]

@Keith607 Believe me - Nobody at Airbnb is interested. I don't know what your particular issue is but many hosts are frustrated at how poor the identity verification is and nobody listens to them.

[Jennifer1773]

@Keith607 Here is a link to the Airbnb Help page regarding identity verification:

 https://www.airbnb.com/help/article/1237/verifying-your-identity

If your questions are not answered in the text, you will find a "Contact Us" button at the bottom of that page and you can communicate with Airbnb through their messaging system.