Covid cancellation

[Martin-And-Lesley1]

Hi 

a group of four booked last sat for one night and have rang today to say 2 of the party have tested positive and they want to cancel the stay but are wanting to book again in the future. 

I've directed them to the trip cancellation page on Airbnb should I be doing anything else? 

[Mike-And-Jane0]

@Martin-And-Lesley1 They need to cancel - Or you could offer them a change to the booking if they really want a date in the future