Describe the year 2025 as a host in one word

[Rebecca]

Hi everyone 👋 

We’re almost at the end of another hosting year, and I thought it would be fun to reflect on how it’s been for you. 

If you had to describe your 2025 as a host in just one word, what would it be? 

Whatever your word, I’d love it if you could share it below and tell me a little about why you chose it. 

I can’t wait to read your words and stories. ✨

[Umag3]

Dissapointing. Airbnb does not pay out our money for 112 days and brings little business.

We have multiple properties and have been working with booking for 9 years with 0 problems.
We recently put just 8 of our properties on airbnb and it's been a mixed experience.
They only get us 4.7 % of the business and they are a handful to work with.
 
To make the long story short. We tried to get airbnb to send us the receipts in our company name and they can not do it, even though it is a legal requirement through out Europe.
To make the stories worse, they froze our payments, it's not a lot, 8.000 euros, but they have been keeping them for 112 days and counting.
 
The partner support does not work all you get is canned answers and the run arround.
We uploaded the goverment issued ID and drivers licence of the director of the company and goverment issued trade court papers  for the company.
We have done the KYC nine times and they never acknowledge that it is done.
They keep sending us the canned answer which is not true; that the date of birth on the goverment issued ID and date of birth of the director in KYC is different. It is in fact the same.
We told them it is the same multiple times, but there is no real person on the other side, just a computer that gives canned answers.
 
In your experience, do we need to sue airbnb to get the money? Is airbnb going under?
We don't think it is a viable option as it only brings 4,7 % of business and does not pay out on time.

[Rebecca]

Hi @Umag3 

I've popped you a direct message. 

[Umag3]

The direct message contained no information and no help.

You just told me you escalated things. We have been hearing this for 112 days.

Is Airbnb even a real company? Or is this another internet scam?

[Rebecca]

Well done @Raul-Eduardo0, that's fantastic. How did you appease the guests whilst you had the water issues? 

[Raul-Eduardo0]

@Rebecca Communication was constant, with updates on the work being done, but when I learned the solution would take several days, they were fully available to arrange a change of accommodation and a refund. My guest understood the situation and chose to stay. I had to provide water in buckets for the bathrooms and kitchen during those days.

[Pascale653]

Bubbly

[Rebecca]

Oh that's a new one @Pascale653! Please tell me more about how your year has been 'bubbly'!

[Pascale653]

@Rebecca 

“Bubbly”: there are the bubbles of happiness, of laughter — like, obviously, a glass of bubbly champagne that brings sparkling fun and easy good times between guests and hosts. Sometimes a guest’s stay goes so smoothly you become friends and wish they’d stay longer.

But then there are the difficult bubbles: the ones that get stuck in your throat and make you want to cough, the ones that have you scrambling to nudge a guest into cancelling their booking through strategic communication — or resigning yourself to living with someone who absolutely does not know how to use a microwave (let alone the stove), despite insisting otherwise.

Mostly, though, it’s happy bubbles.

[Lori2331]

refundfraud

[Emmanuel1307]

Possibilities- My longest stretch of hosting started this summer and has really been rewarding. So 2025 has shown me what is possible in 2026.  

[Rebecca]

That's fantastic @Emmanuel1307 - has there been a moment this summer that really stood out to you? And what goals have you set for 2026? 

[Emmanuel1307]

@Rebecca Well I think one thing that was cool was meeting a guest for the first time. It was a first for both parties. Found out we went to the same University in Chicago though I attended 20 years later. My goal for 2026 is to capture all that is possible in 2026. 

[Rebecca]

Thanks so much for sharing @Emmanuel1307 - what a coincidence and it's such a small world sometimes! 

[Katalin75]

Rewarding

We put a lot of work into our house; we felt it could be good. But when we started, we got powerful feedback from bookings and great guests, which made it worth it.

[Rebecca]

Hi @Katalin75! Thanks so much for sharing. Feedback is super important for growth. If you don't mind me asking, what was the feedback that you had, and how did it help you?