False advertising

[Teresa1787]

Hi, how can you notify Airbnb that the property they are advertising is is just rubbish and not what is advertised,  and if I could get my money back would leave in a heartbeat, have taken plenty of photos and contemplating sending with complete to  A Current Affair as this is discussing false advertising and a rip off to consumers 

[Kate867]

@Teresa1787  If the listing is substantially different and/or missing amenities you should take photos, evidence etc and contact the host in the first instance and ask them to resolve issues.  If they do not resolve them within a reasonable amount of time then you need to contact Airbnb and ask them to step in.  The following link provides more detailed information for you.

https://www.airbnb.co.uk/help/article/3028/travel-issues-eligible-for-refunds

[Teresa1787]

We have taken many photos, for “Review” , unfortunately there was no where else to go to everything in Exmouth booked out- luckily our children have a house booked and we where able to utilise visiting them daily and just sleeping in the shoebox - as they have left we are also leaving early , cannot spend any longer in this place - star rating 0