False listing

[Emmanuel812]

Hi, 

Our home has been falsy listed by a 3rd party on the airbnb website. 

Airbnb has been informed but refuses to take responsibility for their quality policy and refuses to remove the listing.

Guests can book and lose their money to the scammer.

At the same time i am having problems with the authorities as we are in an area which restricts rental and tax authorities are assuming rental income.

Airbnb has to take responsibility here and remove the listing, but refuses to do so. 

Who has had similar experiences? 

[Emmanuel812]

The arrogance of Airbnb support is incredible. They consider the case closed without solving the problem.

Stay away from Airbnb! It is unsafe to book through them.

Has anyone tips on having fraudulent listings removed? 

[Anonymous]

@Emmanuel812 This is the really frustrating thing - it might take multiple guests actually reporting their money being stolen and their trips being ruined before Airbnb takes any action against the fraudulent listing. The outsourced service workers who receive your complaint are not actual Airbnb personnel and have no capacity to intervene in this situation.

More importantly, I hope you are able to show to your local authorities that you are not the owner of the listing and can use your paper trail with Airbnb as evidence. If your home has genuinely never been listed on the platform, it shouldn't take a Sherlock Holmes to prove that an improvised advertisement of it is a fake.

[Emmanuel812]

Thanks Andrew for the insights. It's an eye opener to realise that a website like airbnb is not taking their audience and responsibility serious. I will continue to message them and make them spend time and resources answering the mails till Its done. Hopefully others will do the same so that they get overwhelmed with negative publicity. For me no more airbnb, thats for sure. 

[Helen3]

In your situation I would post publicly on their social media with a link to the listing.

I would ask them why they are refusing to remove this false listing of your home which has been listed by a third party and  is scamming unsuspecting guests out of their money @Emmanuel812 

Copy your local council into your posts. 

That should get them moving.

[Emmanuel812]

Great Helen. Definitely going start that.