Guest Booking Summary

[Karen783]

I am a host of 4 years and a long time guest. When a guest books with me I can print up a 2 page sheet of paper which contains all the information I need for that particular guest stay. It shows me their name, dates for their stay, dollar booking amount, phone number etc. Perfect for a quick glance.

When I book a trip as a guest I get a confirmation email which is just drowning me in masses of information with so many drop down boxes and information that I simply do not need at that point in time. It makes me think...no wonder guests are confused with their booking, house rules, check-in information, even the address and dates that they are staying (which is on page 3 of the next trip I have booked!)

After a guest books can they not be provided with a 1 or 2 page summary headed with their trip dates, the address, host contact details, house rules and maybe cancellation policy? That way as a guest I could print it up, have it on hand on travel day to reference at a minutes notice. Keep it simple. Most people on vacation do not want to be drowning in information!

@catherinepowell

Hoping this will help the guest experience

Cheers

[Branka-and-Silvia0]

Airbnb becomes totaly user unfriendly. I just have a guest who instant booked without reading a word of my description and house rules. Now we both have a problem.

My last trip was 1,5 y ago and back then I could print all important info on 2 pages

[Karen783]

Yes that's what I want. It needs to be simple for guests and hosts alike. As guest I want 2 pages with all the relevant info on it. As a host I want to know my guests have all the info they need packaged simply. FYI We live above our listing. I have this written 3 times in  the description, including in the first line , and I still get guests that do not realize this. I guess you can't fix stupid!

[Sarah977]

@Karen783  You can write something 20 times but if no one bothers to read it, there's nothing to be done about that. 

I've never been a guest myself, but I find that attitude hard to fathom. I wouldn't book anything without reading everything the host had written.

Unfortunately we live in the age of texting. A lot of people who are used to communicating like that don't seem to be capable of reading anything longer than a 5 word text message, or don't feel they should have to.