Hello, I had a guest reserve our place for a month. They showed up yesterday and looked at the condo building and decided it wasn't secluded enough. They are demanding full refund. Our policy is Flexible, so they should pay for at least a night. They did not enter the condo, which is good, but they've locked up my calendar for a month. Seems fair to apply the Flexible policy but they are requesting payment from me. I know not to cancel this myself as a host, but what to do? What is appropriate in this situation? Our place is a condo in a restored mountain lodge. They are saying it feels like a hotel and is not remote enough. They also said it's too close to the highway. How do you handle people who don't know what a condo is? Also, how do you handle people who don't look at a map of the residence before coming. Very odd situation. Never seen this one.
