Guest unable to re-request a booking

[Jen-And-Tim1]

A guest was unable to pay within the booking timeframe because her credit was stolen.  She received a new card and wants to rebook, but the dates she wants appear blocked on her end.  My calendar shows the dates are available.  Any suggestionsZ?  Thanks!

[Alexandra316]

@Jen-And-Tim1  you pay Airbnb lots of money to handle your guests' payments. I would direct your guest there. There is really nothing that you as a host can do to assist anyways, and the story sounds a little fishy.