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Guest with covid

‎12-02-2021 09:50 PM
Gemma253
Level 1
‎12-02-2021 09:50 PM

Guest with covid

So I have a guest who has tested positive with Covid, where do I stand now? He’s refusing to pay and said the government will pay, but I don’t see any information on this. Does he have to stay or can he drive home? Can I make him leave or do I have to let him stay for free. 
any help would be so helpful. In new to this so I’m kind of stuck 

‎12-02-2021 09:50 PM
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3 Replies 3
‎12-02-2021 10:52 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎12-02-2021 10:52 PM

@Gemma253 

"he refused to pay" ?

But he has already paid to Airbnb when reservation was confirmed.

 

You can cancel the reservation, as he guest is infected with COVID (extenuating circumstance)

But better contact Airbnb and ask them to cancel.

 

 

 

‎12-02-2021 10:52 PM
‎13-02-2021 08:29 AM
Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany
‎13-02-2021 08:29 AM

There is a community standard: https://www.airbnb.com/help/article/2833/quarantine-and-isolation-stays-policy

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‎13-02-2021 08:29 AM
‎13-02-2021 10:27 AM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎13-02-2021 10:27 AM

@Gemma253 You have a profile but no listing. What country are you hosting in and what type of property is it?

‎13-02-2021 10:27 AM

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