Fellow operators, I'd like to borrow 3 minutes of your time.
I manage short-stay apartments on behalf of owners, and I've become convinced that the real difficulty in this business isn't listings or pricing. It's operations. Cleaning that's done properly every single time. Linen that doesn't vanish. Knowing a tap is leaking before the guest does.
I'm surveying hosts and property managers to find out which of these problems actually hurt the most, at different sizes and in different markets. 10 questions, no email required, nothing being sold.
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I'll publish the aggregate findings here, how a 3-unit host's problems differ from a 40-unit manager's is something I've never seen anyone actually measure.
Happy to answer anything in the comments.
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