How do you approach the return of intimate items with guests?
07-10-2020
09:45 PM

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07-10-2020
09:45 PM
How do you approach the return of intimate items with guests?
We have had this happen a few times-- everything from lingerie to adult toys left behind. Any good verbiage that you can share?
I usually say "Thanks for staying with us. You left some items behind. Let me know if you would like us to get them back to you and we can work out mailing them." If the guest says "I didn't notice anything missing. What was it you found?" that is where I want to make sure I don't make anyone embarrassed or uncomfortable.
What is the best way to approach? Blunt and factual? Euphemistic?
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26-11-2020
04:46 PM

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26-11-2020
04:46 PM
Nooooooo! Never propose spontaneously to return something and especially not something intimate!
26-11-2020
04:46 PM
27-11-2020
11:44 AM

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27-11-2020
11:44 AM
@Laura2592 , Funny you should mention it, we had a single guest last week leave a bottle of "Not Cooking Oil" behind under the bed. We didn't save it nor mention it to the guest (never received a rating yet either)! That suite got our extra special cleaning and we used the steam washer setting on the linens and blankets. ewwwwwwwww.... Stay well, JR


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