Got a call yesterday from 415-800-5959 Everything seemed normal and they asked if there are any issues with my account, I complained about the new review removal process which a guest left a 1 star retaliatory review and airbnb refuses to remove it claiming it does not violate the review policy. Then the "support" rep asked me for the guest and reservation and seemed to have access to my account to search for the guest. They even offered to remove the review for me, which I thought was great. Airbnb is calling me and willing to help me with this proactively. Well it was too good to be true, as soon as the agent asked me to give them the code to verify my account a red flag went up, I refused to give them my code, coincidentally I had a $4,000 payout for a long term reservation paid out today so they knew this and called the day before. If I had fallen for the scam I would have lost these funds. Airbnb really needs to send out a host-wide alert to stop this from happening to more hosts. These scammers are still active and at large until they are caught, Airbnb should be able to see which "employee" accessed my account information and immediatley terminate their credentials. Avoid being a scam victim add (415) 800-5959 to your contacts as "DO NOT ANSWER SCAMMER".
