Impossible to access Airbnb support

[Eric-and-Kylie0]

Is anyone having the same issue??

Something's changed with Airbnb Help Centre - there seems to be no way to access Airbnb Support. It's like having a conversation with someone who's covering their eyes and ears - see nothing, hear nothing, know nothing (other than taking bookings and $).

We're trying to lodge an extenuating circumstances claim as we've lost power supply to our home and have had to cancel guest booking.

Any ideas on how to get hold of Airbnb Support??

[Rowena29]

@Eric-and-Kylie0 

Australia+61 2 8520 3333

Also if you click help - go to the very bottom of the help page - there should be a contact us button, click on that and follow the links.

As a superhost you should get answered fairly quickly

Good luck

[Eric-and-Kylie0]

Hi Rowena

Thanks so much for replying. It's a good suggestion and what we've always done, but clicking on 'contact us' now takes us to blank page (ie goes nowhere). Does it still work for you?

Kylie & Eric