Injury

[Charlotte311]

I had a guest claim an injury and I filed a claim a month ago.

guest has taken legal action

I was given a claim number and adjuster.

i have not

been contacted or been able to contact the adjuster or anyone through this third party Airbnb is covered through.

I am very concerned and want to know if anyone has ever had an issue.

[Mike-And-Jane0]

@Charlotte311 I hope you have also contacted your own insurer. I believe the liability part of Aircover is a proper insurance policy so if you have anything like the UK Insurance ombudsman you should be able to refer Airbnb to them if you do not get a proper service.

[Kia272]

@Charlotte311  An injury from what? Just because a guest was injured on your property doesn't mean that you're responsible. It depends on the circumstances. What are they saying happened? 

[Charlotte311]

The reported the hanging chair fell (and it did) 

the result was a broken leg.

I filed a claim and Airbnb connected

me through email

with their liability third party insurance company.

gave me her name

and my claim number

and said I would be contacted.

The guest has hired an injury law firm.

The adjuster has not contacted me or responded in any way.

I have called asked for supervisor sent messages all with no response 

just hours of hold time.