Is this true

[Mary312]

On Brian chesky Airbnb Twitter account several people are posting screenshots that Airbnb giving guest full refund except for the booking fees they are pocketing the booking fees and issuing travel credit

[Paul1255]

@Mary312  I hope you are well.

It certainly appears to have been happening that way until guests started complaining- and then Airbnb changed their tactic and started refunding everything in full.

They issued a statement yesterday to say that they’re refunding in full.

Clearly this wasn’t the case from the outset, as we are hearing reports of vouchers being issued for service fees- and seeing screenshots of being the case at some point.

I messaged 5 guests yesterday to ask their exactly how they were refunded- they all said in full and to their original payment method of payment.

[Paul1255]

@Mary312 

https://community.withairbnb.com/t5/Help/Service-fees-and-our-extenuating-circumstances-policy/td-p/...