Keycafe experience

[Georg2010]

Hi,

I started using keycafe as a host in amsterdam and signed for a year contract beginning of February 2019 for an annual rate of € 211,-.

To my astonishment I was billed in February 2020 an amount of € 423,50, without any announcement or messaging, nor by email nor by letter.

I just chatted with the company and they say once I agreed on an annual service I would have to accept this.

I am very surprised about this intransparent business behaviour, anybody else having made similar experiences?

Thanks

Georg

[Quincy]

Hi @Georg2010, just wondering if you've also posted this on the Dutch community (as you're based in Amsterdam) https://community.withairbnb.com/t5/Community-Center-NL/ct-p/Community-Center-Dutch

[Helen3]

Sounds like you signed a contract with a rollover clause if you didn't cancel with appropriate notice @Georg2010 

Happens on all sorts of contracts ie your phone, utilities, broadband etc.

I always diary any contracts like this so I can cancel in good time.