Need Advice

[Kaitlyn70]

Hello Airbnb world. I am in NZ with my husband and 1year old. We booked an “entire house” we are paying $130 for a 2 bedroom guest quarters. I booked this place because of the view. So one bedroom has floor to ceiling windows with a beautiful view. The other is downstairs with the bathroom and a sliding door looking at your car. The room with the view has No sheets on the bed or pillows on it. The bed down stair has no sheets just a fitted sheet and comforter/shams. No pillows. (Weird) 

I messaged them about the downstairs bed sheet situation. They said that is what they use. I just feel I should have to pay for the “entire house” if they are forcing us to stay in the crappy room with no view by just not putting sheets on the bed. how is it there decision what bed we sleep in?

Thanks for the advice in advance. 

[Kaitlyn70]

To add we have stayed in 30+ airbnbs and have rental properties. This is the first time I have run into something like this. 

[Mike-And-Jane0]

This feels so wrong. Suggest you call message them again or, if the beds are the same size, move the bedding to the nicer room.

Also check the listing and see that they do provide bedding etc. if so then message/call Airbnb to ask if they can sort it out for you.

On this forum there are many people complaining about guests - As a host its really sad when other hosts let the side down.

[Anonymous]

@Kaitlyn70   FYI : Flat sheets are kind of an American thing, they're not very common in most other countries. In New Zealand, just like in most of Europe, the standard is a fitted sheet plus a duvet with a washable cover.

But pillows are also default - it would be weird if the host isn't offering those. What was displayed in the listing? Was the place previously reviewed?

Is the unmade bed the same size as the other one? I mean, if sleeping with a view is really important to you, I guess you could move the bedding upstairs. But I think the better approach is to discuss this with your host  -  and for best results, try to avoid mentioning refunds or calling the room "crappy," unless you're prepared to vacate the premises and find somewhere else to sleep.