@Pavithra7
Pavithra, welcome to the Community Centre, I hope it becomes the great resource centre for you that it has been for many of us.
Guests remember the bad things about a stay, but they also remember the good.
There are obvious things like cleanliness and good communication but, these don't stand out, they are expected.
From our experience the best advice I can give is........ give the guest something they were not expecting! Provide a nice personal touch, a small cheese plate, a bottle of wine, something they have not had before and will raise the bar as far as accommodation, for them, is concerned.
I wish you all the best.
Cheers.......Rob.