Not Getting Emails for Confirmations, Reminders or Payouts

[Paul594]

Basically I'm not getting emails at all from Airbnb anymore.  Only text messages are coming through.  

[Helen427]

@Liv 

Looks like @Paul594 is also having the same issue I've had so must be an IT Glitch in your systems together with Google/ Microsoft plumbing....despite clearing out the cache etc

Incidentally bookings still SLOW or not coming through here in Auckland which is very unusual.

@Liv @Lizzie  would you please ensure this is properly followed up as it's not isolated incidents.

Thanks in advance 

[Liv]

@Helen427 Thanks for the tag, I'm just circling back to this.

Hi, @Paul594. Sorry to hear that! Were you able to get this solved?

Have you checked your junk mail and your Airbnb notification settings? Also, have you changed anything recently that might have triggered this? 

Thanks,

Liv

[Paul594]

This was never solved.  I did open a ticket and got an auto response and the ticket was closed.  I know exactly what happened.  My domain server that handles my email went through an address change  for a few hours any email sent to me would bounce with an 'unable to resolve address' message.  Your email server would have received that message and your algorithm would have removed the address as invalid.  The solution would be to go to my settings and update the email address, or change it and change it back to refresh your database.  There's no way to do that though and your bot just checked my settings and closed the ticket with no further follow up.  In Technical Support we call this a support failure.  It is of course worse because you closed the ticket and ignored my feedback that the issue was not resolved.

[Emiel1]

@Paul594 

So your server fails to receive email and you expect Airbnb (or their email server) to create a temporary solution to resolve that ? In Technical Support we call that a Customer failure.