Notifications dont work after last update

Peter-Malinee0
Level 2
Ohauiti, New Zealand

Notifications dont work after last update

Has anyone else noticed that the notification process doesn't work after the last update (when they added the Today tab). 

All me settings in the app and on the phone are correct. It's the same on my wife's phone.

I just don't get notified about new bookings anymore.

 

2 Replies 2
Helen427
Level 10
Auckland, New Zealand

Hello @Peter-Malinee0 from up in Auckland and welcome to ABB CC.

 

Have you checked and double checked your Notification Settings?

Or contacted CS?

When we spoke to CS we entioned how there's no longer a "
Save" box to save the settings on the Notification Page which is annoying.

 

We have had a problem for around a year having issues with not receiving notifications, or only receiving them randomly.

It tends to only be those Guest who are registered internationally and not in New Zealand that come through for us.

We contacted ABB CS about it and it's still an ongoing issue.

It doesn't help we are in Auckland where there's a glut of places now listed and some have altered prices to below ours with room price reductions and adding a Cleaning Fee to theirs so they are indeed more expensive, yet when browsing through similar listings we look more expensive.

 

Let us know if that helps.

 

Great reviews for your property so the bookings should be coming in.

 

All the Best

Peter-Malinee0
Level 2
Ohauiti, New Zealand

Thanks for the reply, really appreciate it. I'll get back to you tomorrow to let you know how I've got on as really late now.

Thanks 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.