Payout problem

[Alvise5]

I rented my house for a week! The day after the check in I didn’t receive any email from airbnb where they normally comunicate the payout. I call airbnb and they simply told me that I should be patient, that a technical issue is happening. Now after a week and still no news from airbnb, when I call them they just tell me I should be patient, but now i am really getting upset! Have you ever experienced such bad attitude from airbnb? They should take care of the financial part, they are payed to do so!

[Michelle2167]

Same thing has happened to us! 

[Gerard610]

Also I don't get a payment for guests who stayed three days and were very satisfied (left a 5-star recommendation). It is now more than a month ago and Airbnb never got back to me with answer (or a payment)…. I'm thinking of using my journalist friends to make this public as well as post it on the (social) media. That might help.....

[Pauline341]

I have not been paid for my last SIX guests.  When I call all I get is "we have a huge call volume, please be patient"  I've called for the past week and also messaged them.  This is so unacceptable.  Social Media may be the way to go here.

[Yadira22]

@Katie  could you help @Pauline341  with this please. thanks 

[Katie]

Thanks for the tag @Yadira22 😊

@Pauline341 I'm so sorry to hear this - I'll drop you a DM with some more specific feedback on your case