Payout

[Daniel7762]

Hello everyone!

In october airbnb canceled my guest reservation two days after he made the check in and they said he get full refund but the guest didnt accept to pay cash cause he said i have make the payment once . So i spoke with airbnb specialist and they decided to give me full refund . But the payout is still pending in transaction history since 22 october . I have cotact airbnb support and they said that my payout has been released but nothing

Can anybody help me ?

[Dale711]

Salut @Daniel7762,

-Re contacting with the Airbnb Support Help centre by " live chat message", Twitter or Facebook communicate with the other case manager.

-Airbnb different representatives have different levels of training and the next person you speak to may be better able to understand and address your concerns.

[Daniel7762]

Thanks Dale but i have tried to many times .They all sad i will conecct you with a ambassador .But i spoke 4 days before with a specialist in London and dhe said to me that my payout is released but nothing

[Liv]

Hi @Daniel7762,

I'm sorry to hear that and thanks for letting us know! I have asked the Support team to update your case so they can continue to assist you on this.

I hope this helps.

Liv

[Daniel7762]

Thank you Liv but i wont to know if i will take my payout or no if it is in upcoming payouts like a pending payout