Please provide feedback on my guests comments

[Rasheda3]

Hello all! My guest checked out today and provided very detailed information about my home and how I could improve. This is my first guest to ever complain or say anything about the cleanliness of my home,  so I am taken aback. I do want to hear from others. Some of the things she said I do agree with and am in the process of changing (new furniture and having the door replaced) but some was just downright nitpicking and **bleep**. Mind you,  the guest never brought up any issues during their stay and I contacted them throughout. 

There feedback is below

“Parts of your house were so very cute and welcoming but here are the things that lowered my review. 1. The house was not clean. A good deep cleaning would go a long way. The TV stand downstairs and fireplace mantle were terrible. There were staples from a staple gun all over the stairs and the bathroom walls and mirrors were also not clean. I had to sweep the floor when we arrived. The floor under the loveseat was very dirty and one of the first things we saw when walking up the stairs. 2. It seems you live there when not renting the house out. It was very weird to us to have your food in the fridge...your milk and produce and the refrigerator also was just not clean. It was really weird putting our food in with yours. Maybe put your food in a cooler next time you have guests. 3. All your supplements and medications and such in that cabinet and the broken cabinet door above it. Maybe put a lock on that cabinet to keep your items private when you are renting the space out to others. 4. Replace your couches or get them cleaned or put a cover on them for guests. If we would not have found the blankets to use as covers, it probably would have been a deal breaker for us. 5. Your kitchen table is not sturdy. My sister was nearly injured as the top lifted from the base when she leaned on it to get something from the floor. 6. The garage door would not stay shut so we could not lock it. The sliding glass door also does not lock. I recognize you have that bar in the track, but the door opens enough to slide a gun or something in if someone wanted to. 7. All the deodorizing plug ins!!! The scent was incredibly overpowering. Recommend not putting one in every single outlet. I got a massive headache from it the first night. Good things. 1. Beds were incredibly comfortable -- sheets were clean and felt cozy. 2. Towels were nice and plush. 3. You were very hospitable, and I think you could be very successful. 4. LOCATION for the game was AMAZING!!”

[Christine615]

Hey @Rasheda3 , I’m in Kansas City too.

You are going to occasionally get a passive aggressive OCD nitpicking guests.

They’ll say something nice in the public review and then send you reams and reams of complaints about your space in the private message. Take what you think is valid and ignore the rest.

I took a look at your listing. No where could I find anything that implies you use your space.. I make it clear on my listing that we use that space for family and friends and I expect people to return it the way they found it. That way they know they’re using the space that is occupied part of the time even though they’re renting the whole space when they use it. No one has complained about food in the cabinets. Only one person has complained about condiments in the fridge. But for the most part everyone has been respectful.

Some guests get the impression that all of us are essentially hotel room equivalents. We are not

My first and one of my best Airbnb experiences was renting an apartment in Paris from somewhere who lived there. When we needed the whole space she simply moved over to a friends place. We didn’t crawl under things to check for dust or things to complain about

We knew her stuff would be there. It was a great space and  I said so in my review.

So remember, OCD complaining passive aggressive nit pickers will drive you crazy. Unless you see a trend with a lot of your guests, don’t change a thing.

[Rasheda3]

@Christine615 thank you for your response,  and yay a fellow host in Kc!  😁

When I first listed the house,  I had no idea it would be as busy as it became. I was booked every weekend for almost 2 months.  I'm still new and learning how to navigate essentially running a business. I will update my listing that I do live on the property while not rented out,  and that personal items will be in the home. I also will make it very clear that this is not a hotel equivalent. No on-site  maintenance,  cleaning service or daily housekeeping. 

Great to hear you had an amazing experience in Paris with a host. Paris is a goal of mine to travel too. 

I appreciate your feedback and will edit my listing with the info you outlined