Refund

[Shirley412]

Hi there, I would like to cancel a booking in Hangzhou on 21 to 24 due to the outbreak of wuhan virus, may I know how to get a full refund? 

[Anonymous]

@Shirley412 Have you tried putting a claim in on your Travelers Insurance?

Or are you one of those thoughtless, entitled tourists who feel that your host should be forced to absorb a financial loss on your behalf during an already exceptionally tough time?