Reimbursement request and AIRBNB dont answer

[Kjetil8]

I have a help - support question asked 3 times.

3 times airBnB have closed the help - support request WITHOUT answering.

I have a  Reimbursement request AND I have registered the claim for damage the guests has made.

We have come to an understanding what she is going to pay.
Howe do I adjust my claim to our agreement of xxx Euro?
Who claims the money????

NO FEEDBACK FROM AIRBNB THAT THEY HAVE SEEN OR DONE ANY ACTION.

[Emiel1]

@Kjetil8 

You meed to contact Airbnb, as this community has no access to your details.

Airbnb Help: contact (EN)