Requesting valid ID from guest

Gemma213 · ‎05-01-2020

Hi.. i am requesting a valid ID to my guest who booked on Jan 23... I am requesting him to send it by email but he said he will not send his passport by email because according to him its not safe . He said he already informed the airbnb on this. Where i can find his valid id.? its also for a security reason in our part to check the identity of our client before check in. Thank you

Jeff158 · ‎05-01-2020

@Gemma213

Tell the guest they will have to show it on arrival, although if its not a legal requirement in your country you can't enforce it.

You could have canceled his booking penalty free if it was in your house rules, but sadly its not.