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Resolution Center - paying extra fee

‎09-11-2020 07:59 PM
Kathy981
Level 1
‎09-11-2020 07:59 PM

Resolution Center - paying extra fee

I have a guest that is trying to pay the requested fee for heating pool - she says it doesn't show her where to pay... I've never seen the other side of it so I don't know what to tell her. Does anyone know what steps she takes to pay?

‎09-11-2020 07:59 PM
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‎09-11-2020 10:09 PM
Debra300
Level 10
‎09-11-2020 10:09 PM

@Kathy981,

 

If you have sent the guest a request for payment, she can look on www.airbnb.com/resolutions to find it.

Don't just believe what I say, check the Airbnb Help Center
‎09-11-2020 10:09 PM
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