Hello everyone,
I've run into an issue a couple of times where, after asking a guest to pay for damages they caused or for breaking house rules, they leave a negative review in retaliation. Unfortunately, Airbnb hasn't been very helpful in getting these reviews removed.
I know it's possible to submit damage claims after the 14-day review period, but there were one or two occasions where I filed the claim right away. As a result, I now have 1–2 negative reviews on my profile that I genuinely believe were left in retaliation.
Has anyone had success getting Airbnb to remove retaliatory reviews? Is there a better way to contact their support team or escalate these cases? I have been using the review removal request form, but I always receive an automated response, and it doesn't seem like my case is being reviewed properly.
I'd really appreciate any advice or tips from hosts who have been through something similar. Thank you!
