Seeking experienced advice

[Dave1643]

Hi, we are Dave and Marilyn in Weaverville, CA. We opened our Airbnb in February with great results, but could use some advice from more experienced hosts;

What's the best way to handle excessive garbage left behind, including garbage not associated with the guest's stay? 

We just recently had our first "less than par" guest, excessive garbage, interior of house messy, bed linens left outside. This party certainly not deserving of a good review, but I fear they will retaliate with a negative review, even though they already indicated in a text message that had a 5-star experience.  What's the best was to handle this?

[Mike-And-Jane0]

@Dave1643 Just leave an honest review. All reviews are blind so a poor one will not influence the guest review.

[Helen3]

As you know reviews are left blind so just leave an honest review based on your experience of hosting the guest. @Dave1643 

[Shelley159]

@Dave1643 the only way you can be at risk of retaliation here, is if you're perhaps considering filing a claim for extra cleaning time. The guest will be asked to pay first, and if they decline, the claim will proceed to Airbnb. You'd have to file before the review window is closed, so unless the reviews already done, there's a risk of retaliation.

Personally I wouldn't file a claim for the issues you mention. Most guests are great (as you've also experienced), but every now and again there's more work ... things are still fine on average.