Spam or not spam?

[Brian3625]

Hello, I would like to know if Airbnb is connected with the area code 205, I'm new here and most of the messages i have received from potential clients are from area code 205 Alabama. As of right now i assume they are spam, Right or wrong?  Looking for advice of protocol when receiving inquiry on our property. I have been told a lot of calls coming from Alabama maybe  smishing.

[Elegant-Homes-Retreat0]

@Brian3625 Great question, and it’s smart of you to be cautious — welcome to hosting!

📍Area code 205 is indeed from Alabama, but Airbnb does not route inquiries based on specific area codes. If you're consistently getting inquiries from that area without confirmed bookings or the messages seem off (asking to pay off-platform, share personal info, etc.), it’s wise to be cautious.

Here’s a quick protocol to follow:
✅ Always reply through the Airbnb messaging system only
✅ Never share personal contact info (email, phone, etc.) outside the platform
✅ If a message feels off, click “Report” or “Flag” it directly in the message thread
✅ If someone asks to pay in cash or move the conversation off-platform, it's likely a scam

Airbnb uses hidden phone numbers until booking is confirmed, so you shouldn’t be getting direct calls unless something unusual is happening.

If in doubt, contact Airbnb directly for support:
🔗 https://www.airbnb.com/help/contact_us

Stay safe and keep everything on-platform — that’s your best protection. 🙌

[Shelley159 · Accepted solution]

Hi @Brian3625 

You don't get calls from Airbnb - enquiries come through as messages on the app.

It's likely that the calls you have been getting are not related to Airbnb, as your number is not given to prospective guests who do not already have a confirmed booking.

When you do get Airbnb messages, you should only respond to messages inside the mobile app or on the Airbnb website. New hosts are unfortunately a target for scammers, so keep everything inside the app as far as possible (and do not agree to go off platform to send videos or accept payments).