Support

[Kevin-s0]

Is support on holiday globally? A guest intentionally posted false information to damage our business for her review.

Obviously, I want to get this rectified as soon as possible, and I contacted support on Friday (Japan time)

i was contacted by one support member but they wanted to refer me to a specialist. 

I’m still waiting to chat with a specialist.

Does it take 4 days? It didn’t before. It’s Sunday night in Japan now.

[Helen3]

If you have a review that breaks Airbnb's review rules, I would be on the phone to them every day at least twice until they resolved the issue @Kevin-s0 . Also try their social media.

I wouldn't be waiting four days.

[Sarah977]

@Kevin-s0  FYI I don't see any review on either of your listings which reads like what you are talking about. All I see is a whole lot of good reviews and a couple that make no sense. I admit that I only looked at the first few pages of reviews on each listing and I know that the order of reviews is different depending on where one is searching from, so I see the reviews in English first. I guess the review you are talking about was in Japanese, or another language?