Unable to type message to guests

[Henry211]

Hi, I’ve been hosting for years before Covid and has now just reopen my listing after some renovation. I received a few bookings and requests right away however I’m unable to type messages in response to my guests. Does anyone have the same issue?? I have tried on my iPhone app, android browser on the computer and iPhone browser. None of it give me a box to type and respond to any message. Very strange. I contacted Airbnb support too but so far no solution. They told me to text message my guests. But I can’t respond to inquiries cause those are not confirmed so no phone number.

[Emiel1]

@Henry211 

Can you open your INBOX page ?

https://www.airbnb.com/hosting/inbox

[Henry211]

stilll have the same issue.

[Emiel1]

@Henry211 

Did you also try the website in a windows environment ?

[Norah60]

I have the same problem only recently.  I cannot type in on the phone , the keyboard just disappears when I try to type.  I have to do it on my computer.  It seems to work fine on the computer but really annoying when I don't have access to my laptop.  

I suppose there was some 'update or upgrade' on the mobile app!!

[Emilie]

@Norah60 Are your device and your app up to date? 

It might be worth checking as well that they meet the requirements outlined on either the iOs or Android page depending on the kind of phone you have: 

👉 iOS requirements. 

👉Android requirements.

If you need more help, since this is a post from a few years ago, I would recommend that you start a new conversation here 👈 so other hosts can see your questions and guide you further!