What is the weirdest Guest Complaint you have had?

[Beth4390]

As hosts, a big portion of our job is communicating with guests and meeting their needs.  We all receive requests that seem rather unusual, and I would love to know what your weirdest request or complaint has been? 

Recently, someone complained that our toilet seat wasn't comfortable enough...... It is just the standard one out there on the home depot market....

[Sarah977]

I recall Robin, from Australia once mentioning the guest he had who complained that the "Deer Crossing" sign down the block was in a really inconvenient place,  and that they should get the deer to cross somewhere else.

[Allie228]

We have a inn with 7 rooms. One is much smaller than the others. We practically beg people not to rent it. Of course they do because it is so much cheaper.  Our listing says this is a very small room and that it measures 8'x10' not including the closet and bath. We say it is perfect for a single traveler or a budget traveler that won't be  spending much time in the room. If size matters.... rent one of our more expensive larger rooms.  But people rent it, show up, can't beleive how small it is , get upset and leave a reveiw about how small it is.  The review doesnt bother me because guests must think we are lieing in the listing about how small it is so I hope future guests read the reviews to  know we are telling the truth.  What bothers me is they then give a 2 star for value. They booked the room because it was the cheapest room available in downtown Charleston but give it a 2 for value because it was small!   Just like we say that the inn is on a busy street and expect to hear street noise as the houses in Charleston are built on small lots, on the sidewalk and that to preserve the historical nature of the city, we are not allowed to replace the windows with insulated ones.......  people book and then complain about street noise.  You do they think we would lie about that? why are they surprised? 

[Sandra126]

@Allie228 , I've scrolled through your mostly great reviews and looked at your many listings, not sure which is the small one? You could change the wording on it to reflect the begging not to book idea. As in: this is our very worst and tiniest room, if you want better standard do book one of the other ones. The price reflect what you get. 

I rented out a place during renos and was brutally honest. Nobody unhappy as long as you undersell.

[Huma0]

I think my weirdest complaint might have been about the 'pink' room.

Guest confirms a check in time of 3pm, but doesn't show up until 9pm. Turns out she changed her mind and decided to go watch the tennis at Wimbledon instead and just didn't think it was necessary to respond to my messages in the meantime.

Almost the first question she asked after arriving was, "Why are your bathrooms shared?" Mmm. I asked her if she had a problem with the bathrooms being shared and reminded her that it's quite clearly stated on the listing. "No, no problem with it. Just asking you WHY???" Er, ok.

So, I show her to the bedroom. Instead of the usual warm and fuzzy feedback I get at this point, she looked rather crestfallen. I asked if anything was wrong. Here's how the conversation went"

Guest: "This isn't the room I booked."

Me: "I'm sure it is."

Guest: "No. I booked the pink room."

Me: "I don't have a pink room."

Guest: "I booked the pink room,"

Me: "Are you sure you're not thinking of another listing you might have looked at before booking mine?"

Guest: "NO. I BOOKED THE PINK ROOM. I WANT THE PINK ROOM."

Me: "Can you show me your booking?... Ah, okay. Do you see that this is the same room as in the photos? Look at the bed. Look at the wardrobes... Look at the etc. etc."

Guest: "Ah. Yes, it is the same room. I thought it was pink."