Will Airbnb still give us 25% back if we give full refunds to guests who cancel up to May 31st?

[Hollie6]

I'm confused by the policy on this. I have some guests that Airbnb is giving full refunds to (up to May 31st) and some who don't get a full refund, then ask me to give them a full refund. I don't want to do that if Airbnb is not going to give the 25% refund. I think Airbnb may be hoping that I give a full refund, then they don't have to give the 25%.

Anyone have a better understanding of this?

Thank you~

[Mike-And-Jane0]

@Hollie6 

I can't help with the differences in behaviour BUT I hope you realise that, unless the guest cancelled in the week before checkin you will only get 25% of 50% minus the cleaning fee.

[Hollie6]

I have a strict cancellations policy so I believe its different for me.

[Susan17]

@Hollie6

Your suspicions are entirely justified. Airbnb is underhandedly and unnecessarily routing guest cancellations and refund requests back to Hosts, under the pretext that they don't qualify for a full refund under COVID/EC - even when they absolutely do.

These requests invariably have one form or another of the "Issue Full Refund" button. Do NOT press this button, otherwise Airbnb will classify this as a "mutual cancellation, and this will disqualify you from receiving the promised 12.5% payout on that booking (while typically allowing Airbnb to collect their service charges also)

Simply tell the guest that they do qualify for a refund under the COVID policy, but you don't have their money to refund it, and send them right back to Airbnb and let them do their one job properly. 

[Hollie6]

Thats basically what I've been doing but didn't on a couple and feel like I was mislead.