This has been a recurring issue during the pandemic - Airbnb 'specialists' have been cancelling reservations for COVID in my account. But, I'm not notified of these cancellations - no e-mails, no notice of cancellations in my thread with guests, and nothing in the dashboard. If I don't know there's a cancellation, I can't try to rebook to recover the loss. I brought this to the attention of airbnb customer service, and they are filing it as a bug report, so they can get it fixed. I maintain that i should be paid out for cancellations that I'm not notified about.
Other hosts noticing anything similar? I'm thinking this might need to be arbitrated . Is there a policy that states Airbnb sends host notifications of cancellations?
