Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

Is AirBNB ever going to get the message that the review process for guests is both onerous and tedious and actively discourages guests from reviewing hosts? Since this platform is review-driven, the process should be simple and straight forward to encoura... Latest reply by Anonymous

hello good morning my current guest did the booking, to 28 days, nevertheless, they want to cancel, because the Costa Rica border is open at this moment, and his families are over there. They had a discount for a large stay, My question is they do have an... Latest reply by Emiel1

I have a guest that is trying to pay the requested fee for heating pool - she says it doesn't show her where to pay... I've never seen the other side of it so I don't know what to tell her. Does anyone know what steps she takes to pay? Latest reply by Debra300

Am I reading the new Airbnb T . O . S contract correctly? Because it reads (to me,) as if guests can cancel if they or anyone else in their group gets ill. Also, if their event cancels, they can cancel as well? Also, if their flight gets cancelled? Isn'... Latest reply by Emilia42

Hi, I stopped hosting after the COVID-19 pandemic began and am hosting again recently. Someone had asked me if I am keeping the apartment vacant 24 hours before someone checks in. Are we required to do that? I don't see it under Airbnb's 5 step cleaning p... Latest reply by Mehedhi1

WWYD? Just looking for some feedback. Received a reservation June 3 for a prime, November week in Branson. 3 days after the reservation was made received a message wanting to know why I have a strict cancellation policy. Explained why. In September I rece... Latest reply by J-Renato0

Looking for some help here. 5 weeks ago i had a guest grill (propane) inside my entry way due to bad weather and it turned into a disaster. From Grease spills ~ my entire house smelling like a grease pit to the thickness of grease on every counter as it c... Latest reply by Dina-and-Scott0

Hi all, I have been on hold for well over an hour trying to reach Airbnb Support regarding a guest who did not check out when she was supposed to. My cleaning lady arrived today and the guest, who was supposed to check out yesterday, is still there. 1) ... Latest reply by Diane15

I'm in the UK (England). We're under lockdown again here for a few weeks - the local restrictions change all the time - and most people arriving from overseas are required to quarantine for 14 days on arrival. It is already complicated enough advising pot... Latest reply by Shaun69

I had an issue with a guest end of August 2020, the guest said she was struggling to book for the month of September and that no one at Airbnb was getting back to her to help. Eventually, 2 weeks later the guest (staying the whole time without booking or ... Latest reply by Helen3