Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Emilie and we are thrilled to have you join us.Let's kickst... Latest reply by Henry971

I offered a special offer to a guest. He can see it but when he goes to book, it comes up as the original price. Why? How will AirBnB fix this? Best, Jennifer Latest reply by Brad233

I need help opening a resolution case. My calls keep getting dropped. Will someone call me please? Thanks John** **[Personal information removed in line with - Community Center Guidelines] Latest reply by John-and0

In early June I booked a place for Sep 2021 & my credit card was charged. Within 10 minutes the host messaged me to say he couldn't accept the booking as he was winding up his operation etc. When I pointed out that my card had been charged he assured me h... Latest reply by Carl5786

When I get to the screen that says that I need to add an ID, I click on the green “NEXT” button, but nothing happens. I have a picture of my ID Ready to upload, but can’t get to the screen. Have tried on my iPhone and my IPad. This is my first time book... Latest reply by Debra436

Hi, our guests for tonight have had to cancel their reservation as they have no way of being able to get to us (road closures due to storm). She (guest) is telling us that Airbnb says she'll get $0 refund. So she will apply for the extenuating circumsta... Latest reply by Denise1145

May I know how to request fully refund the booking because Airasia had cancellation flight.?? Latest reply by Anonymous

I have been hosting through Airbnb for years, am a Superhost for 13 times in a row, and have just realized, by chance, that Airbnb "specialist" has cancelled an upcoming long term reservation without even bothering to send a message to me, as a host. I am... Latest reply by Huma0

A new cancellation policy is in place that makes it so the only was a guest can cancel without penalty is to state that they're "Uncomfortable with the host" If not the guest is responsible for the service charge. They are then advised to reach out to the... Latest reply by Jillian115

I am late to the party on this "smile card" or well wish/donate to your host thing Airbnb has going on. We are in the middle of a move and its been all we can do to keep up with check ins and unpack a sea of boxes in our new place. So part of this is on ... Latest reply by Debra300

Recently a guest made his first post on the forum which he started off claiming that all hosts were dishonest because he didn't feel he had received the wifi speeds he needed to run his business from his STR (even though he hadn't actually checked with t... Latest reply by Quincy