Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Alex

Guest didn't show up for his 2-night reservation and didn't respond to my request confirming his check-in. We are still holding his room, although other potential guests are asking to book the listings. Couldn't find any tools on Airbnb to report this iss... Latest reply by Anonymous

I have seen on my dashboard, that air are stating that we can cancel bookings for 2020, made before 14 March 2020, at no penalty, as long as they are cancelled by 15 May 2020. I contacted support about it, but could not get a clear answer. I was just told... Latest reply by Lisa723

Sorry if this has been asked before, but I have July guests reaching out for cancellations. We are okay to let them and waive our normal policy, but at present the "extenuating circumstances" only applies to mid-June. I was wondering if they get their boo... Latest reply by Lisa723

This is a first I'm sure I'm not the only thinking how absolutely appalling airbnb have handled hosts during this pandemic, unapologetically taking the side of the customer. EVEN when the customer is wrong. So I had a guest already on the island (so not ... Latest reply by Mike-And-Jane0

Terribly discouraged and worse, disappointed that Airbnb allowed a guest cancellation for a June 15th reservation (cancelled May 1st) for a listing with host cancellation terms that require 50% payout. Guest cited COVID as a reason to cancel, but Airbnb d... Latest reply by Mike-And-Jane0

I have a trouble understanding the sentence 'You have up to 60 days after your reservation's checkout date to submit a Resolution Center request for non-security deposit related issues.'https://www.airbnb.com/help/article/767/what-is-the-resolution-center... Latest reply by Sarah977

Just a heads-up that I just got an e-mail yesterday outlining what will happen with June COVID19 cancellations. Apparently guests can cancel any June reservation for COVID19 reasons with a booking date before March 15. The guest gets 100%, the hosts get... Latest reply by Costas16

IT's a CON. If you operate a flexible cancellation policy you don't get compensated. Only if you offer a punitive cancellation policy do you get compensated. In my book, if you offer a flexible cancellation policy you are a better host than one that does... Latest reply by Helen350

Why is it somehow every decision Airbnb makes, even a good one has to have a caveat? They are now allowing to cancel the remainder of reservations penalty free to convert to long term but giving us a week to do that. That means in a week I need to make a ... Latest reply by Huma0

Since the beginning of the pandemic I have changed all my listings to flexible/non-refundable or moderate/non-refundable policy. Non-refundable gives 10% off. Now I have a guest who booked on 4/23 for a stay of late May. She chose the non-refundable optio... Latest reply by David3267